You can track your order using the link provided in your shipping confirmation email. If you have your tracking number ready, you can also track your order directly through the tracking page.

Yes. Each product page includes a detailed size guide. If you’re still unsure, feel free to contact us — we’re happy to assist you.

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect. In such cases, we will cover the return shipping.

Once your return is received, please allow up to 14 days for your refund to be processed and credited back to your original payment method.

You can find our full return policy here:
Return Policy

If your order arrives damaged, please contact us within 7 days of delivery. Email [info@victoria-alison.com](mailto:info@victoria-alison.com) with:

– Your order number
– Clear photos of the damaged item
– A short description of the issue

We will resolve this as quickly as possible. Your satisfaction is our priority at Victoria Alison.

Yes. We currently only ship within the United States.

Estimated delivery time:
Processing time: 1–3 business days (Monday–Friday)
Shipping time: 8–12 business days (Monday–Friday)
Total delivery time: approximately 9–15 business days from the date of purchase.

More details can be found in our shipping policy:
https://victoria-alison.com/pages/shipping-policy

Due to high order volume during promotional periods, delivery times may be slightly delayed. We appreciate your patience and support.

We accept all major debit and credit cards, as well as PayPal, through a secure checkout system.

Where do I enter my discount code?
You can enter your discount code at checkout in the “Discount Code” box. Click “Apply” to see your discount reflected in your total. If you need help, feel free to contact us.

You may cancel your order within 30 minutes of placing it. After this time, the order is already being processed and cannot be cancelled. However, you may still return it after delivery according to our return policy.

Do you have any further questions?
If your question is not listed above, our support team is here to help.

Contact us:
Email: info@victoria-alison.com

Customer service response time: 12–24 hours on business days (Monday–Friday)