Frequently Asked Questions — Maison Parker Boutique

How can I get in touch with customer support?

Our support team is here to help with orders, shipping, and product questions.
You can reach us through our Contact page or email us at  info@maisonparker-boutique.com.

We respond to emails within 24 hours, Monday–Friday. Messages received over the weekend will be handled on Monday.

Do you ship internationally?

We currently ship exclusively within the United States through our trusted fulfillment partners.

What does shipping cost?

Shipping is completely free on every order — no minimum purchase required.
Read more in our Shipping Policy.

When will my order ship — and when will it arrive?

We process and ship orders quickly so you can enjoy your purchase as soon as possible.
Here’s what to expect:

Order Cutoff Time
5:00 PM (GMT), Monday–Friday
Orders placed after the cutoff time will be processed on the following business day.

Order Handling Time
1–4 business days (Monday–Friday)
This is the time required to prepare, pack, and dispatch your order.

Transit Time
6–12 business days (Monday–Friday)

Estimated Delivery Window
7–16 business days total
(Handling time + transit time)

You can track your order anytime using Track My Order page.

Are my payments secure?

Yes — all transactions are encrypted with SSL technology and processed through secure, compliant payment gateways.

Which payment methods do you accept?

We accept major credit and debit cards, Visa, Mastercard, American Express and Maestro. We also accept Paypal, Google Pay, Apple Pay and Shop Pay.
See full details in our Payment Policy.

Where can I read more about store policies?

• Refund & Returns
• Privacy Policy
• Terms of Service

My tracking shows no movement — what should I do?

Tracking scans can sometimes be delayed. Most packages still arrive within the estimated timeframe.
If your order is 3+ days past the expected delivery date, please contact us through our Contact page.

How long do I have to request a refund?

You may request a refund within 30 days of receiving your order, as long as the item is unused and in original packaging.
Details are available in our Refund Policy.